Ongoing operational support — without the chaos.
Flat-rate support for teams who want their systems to run reliably and improve continuously over time.
We confirm fit first. No pressure. No long contracts.
What You Get
This isn't just about random tasks—it's about operational stability. We provide steady improvements, clear processes, and a system that doesn't rely on just one person's memory.
Stability
- • Fewer recurring issues and breakdowns
- • Reduced manual work and busywork
- • Predictable monthly support with no surprise invoices
Clarity
- • Clear, documented workflows your team can follow
- • A consistent partner who understands your systems
- • No more "tribal knowledge" silos
How It Works
We work asynchronously so you don't need more meetings. Requests are prioritized, executed, and documented so you always know exactly what is being built.
1) Submit
Requests are submitted asynchronously via our portal.
2) Prioritize
Work is prioritized and handled in order (one or two active streams).
3) Build
Improvements are implemented steadily without breaking existing flows.
4) Document
Everything is documented so the process sticks.
What We Help With
We focus on recurring operational work, system improvements, and cleanups. This is specialized operational support, not a generic IT helpdesk.
- • Workflow and process cleanup
- • Forms, dashboards, and internal tools
- • Automation and integrations between systems
- • Reporting and spreadsheet improvements
- • Documentation and SOPs
- • Troubleshooting recurring breaks
- • Turn-key web apps — personalized, custom-built tools tailored to how your business actually operates.
Support Options
Choose the pace that matches your workload. We confirm fit first.
Currently accepting 2 new partners for Q1
Pause or cancel anytime
Best for: Small teams or solo operators with steady, manageable workloads
- ✓ Unlimited requests (one active)
- ✓ Priority fixes & improvements
- ✓ Light builds (forms, dashboards)
- ✓ Documentation included
Faster velocity for growing teams
Best for: Growing teams juggling multiple priorities or larger improvement projects
- ✓ Everything in Ops Partner
- ✓ Two active workstreams
- ✓ Faster turnaround
- ✓ Proactive monthly review
Great fit if…
- You want steady improvement, not just one-time cleanup
- You value documentation and process clarity
- You want fewer "random fires" interrupting your week
Not a fit if…
- You want unlimited same-day turnaround (we prioritize quality)
- You need general IT helpdesk support (resetting passwords, etc.)
- You want a cheap freelancer for random task lists